Fan Terms

version 2026-09-20

1. About the Fan Terms

These terms apply when you send a song request to a performer on thegig.live. They add to the Common Terms. If they differ, these terms apply to your use as a fan.

We may update these terms. When we do, the version at the top of the page changes, and we ask you to accept the new version. See section 12 of the Common Terms.

In these terms:

• Performer is the person or act whose page you are on.
• Request is a song you ask a Performer to play, with any note you add.

2. Signing in to send a request

You can look at a Performer's page and song list without an account. You sign in only when you send a Request. You can do this with one tap using Google, or with a code we send to your email. You do not need to fill in a profile.

We show the Performer the name from your sign-in, so that they know who is asking.

3. What you send in a Request

A Request is content you post. The Performer and their team can see it. Keep your note short and kind. Do not put in it anything that is illegal, hateful or threatening, or personal details about other people.

Requests are moderated. A Performer can decline any Request. We may remove a Request or a note that breaks these terms or the Common Terms.

You allow the Performer and us to use your Request to run the show and the Service. For example, we show it in the Performer's queue, in your list of Requests, and in the Performer's record of the gig.

4. No Request is guaranteed to be played

A Request is a polite ask. It is not an order. The Performer decides what to play and when. They may say no, leave a song for later, or not play it at all, for any reason, and they do not have to tell you why. A Request may end as "not played this time".

We do not promise that a Request will be played. We do not promise that a Performer will use the Service at any gig. Performers are not our employees or agents. We are not responsible if a song is not played.

5. Conduct toward performers and other fans

Be respectful.

• Do not harass, threaten or insult a Performer, venue staff or other fans, including in a note.
• Do not pretend to be someone else.
• Do not send the same Request again and again to pressure a Performer.
• Do not use the Service to disturb the show.

Follow the rules of the venue.

6. Limits and muting

To keep Requests fair, a Performer can set limits, for example how many Requests you can have open at one time, or a short wait between Requests. We may also set limits.

A Performer can mute you for a gig. If they do, they may not see your Requests, and you may not be told. We may block you from sending Requests if you break these terms.

7. One account, no automated use

Use one account. Do not use more than one account, or another person's account, or bots, scripts or other automated tools to send Requests or to get around limits.

8. Your information

The Performer receives your name, your song choice and your note. They may use this only to run the show and to answer your Request. We keep a list of your Requests so that you can see them. Our Privacy Notice, at thegig.live/privacy, explains more.

9. Stopping

You can stop using the Service at any time. You may ask us to delete your account. Requests you sent may stay in a Performer's record of past gigs, as our Privacy Notice explains.